Thanks for your interest in Diana Ferguson Jewelry! We've provided answers to a few commonly asked questions here. If you don't see the information you're looking for, use this contact form to get in touch and we'll get back to you as soon as we can.
How much does shipping cost? We offer free USPS First Class shipping with tracking on all orders. Priority and Express mail options are available on request at an additional cost.
What is your return policy? We gladly accept returns and exchanges. Just contact us within 3 days of delivery to let us know, and ship items back within 7 days of delivery. The following items can't be returned or exchanged: custom or personalized items, and sale items. All items must be returned in their original condition; otherwise, buyers are responsible for any loss in value. Please contact us if you have any questions about your order.
How long will my order take to process? The time needed to process an order for shipping varies. One of a kind Petals to the Metal earrings and popular colors of “A Simple Petal” earrings are often in stock and ready to ship. However, if the pattern/colorway you’ve chosen is not in stock, it take about 5 business days to make. Once your order has been created, USPS First Class shipping with tracking typically takes about 3 days. Orders can be expedited; please contact me if you need delivery by a specific date and I'll do my best to accommodate your schedule.
Do you offer gift wrapping? Gift wrapping is available at no charge on request.
Will my order be charged customs and import taxes? International buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
What Secure Payment options do you offer? I accept Visa, MasterCard, Discover, American Express, Diners Club, JCB, and PayPal. We keep your payment information secure and never save your credit card information.
How do you use my contact information? We will only use your shipping, billing address, and contact information to share details about your order and its status with you. You may also receive occasional emails regarding special events, upcoming collections, and other news. You can unsubscribe from these at any time.
How can I contact you? If you have questions, call my studio at 602.753.9289 or email email@example.com.
What is Petals to the Metals? Petals to the Metal is my signature collection of artisanal earrings, necklaces, and bracelets characterized by their unique combination of cotton rag paper and anodized aluminum set in pattern-centric collage styles. Layers of glazed paper lay on top of (but are not adhered to) the metal element of each piece, and the outer-facing side has a glossy, enamel-like finish while the underside is matte. Each piece hangs from a sterling silver, 14k gold filled, or hypoallergenic niobium wire in cluster shapes that are beautiful from every angle. Fresh, fabulous, and comfortable enough for everyday wear, Petals to the Metal pieces weigh a lot less than you’d imagine. In fact, they’re light as air.
How do I care for my Petals to the Metal earrings? These no-tarnish earrings are extremely durable and travel well. Should they need cleaning, use a soft, damp cloth. Always apply spray-on hair products before putting on your earrings to protect their beautiful finish. To enjoy your jewelry for years to come, I recommend the following simple steps to care for your pieces:
- Last On, First Off: We all adore our jewelry, but it’s not meant to be worn 24/7. It should be the last thing you put on and the first thing you take off
- Keep It Clean: Petals to the Metal pieces will not tarnish and can be cleaned with a soft, damp cloth. Patina pieces can be cleaned with a DIY mixture of baking soda, a drop or two of mild dishwashing liquid like Dawn and water. Mix all 3 ingredients until the consistency is like a paste. Using a damp cloth, gently rub the paste onto your jewelry, then rinse thoroughly and let dry on a towel.
- Keep It Dry: Remove your jewelry before bathing and avoid spraying perfume on it. Think of your jewelry like your favorite cashmere sweater; would you jump in the shower or pool with it on?
What are the jewelry pieces made of? All Diana Ferguson Jewelry is handcrafted in-studio by me. Petals to the Metal incorporates lightweight anodized aluminum and a proprietary combination of hand-patterned, sculpted, and glazed paper elements. All pieces are waterproof and UV-protected. Because of the handcrafted nature of each piece, minor variations in pattern may occur. Patina incorporates Argentium sterling silver and 14k gold filled in traditional and contemporary chainmaille weave structures.
Are Petals to the Metal earrings heavy? Not at all! They are some of the lightest, most comfortable earrings you'll ever wear. View my customer testimonials to see what others have to say.
How are Petals to the Metal earrings constructed? Each petal "group" consists of a petal that is patterned on both sides and laid over a metal petal made from anodized aluminum unless otherwise stated. The two petals are not adhered to each other, which allows for lots of movement and energy. They are in-the-round, cluster-style earrings that are beautifully kinetic.
How do I choose the best length for me? Petals to the Metal earrings are made in various lengths to complement every face shape and hair length. Wear your hair short or up? Consider longer strands that’ll accentuate your neck beautifully. If your hair is long enough to cover your ears, go for larger, longer clusters that’ll pop against the backdrop of your strands. Have fun combining different styles and shapes to suit your looks and moods!
What lengths are available?
See our Earring Length Guide here.